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RE. COVID19: SpecialFX Australia is currently operating business as usual. We are open during normal trading hours, and are always ready to help!

Returns

RETURNED GOODS

Please note we do not accept returns of unwanted confetti cannons as we cannot resell them.

All returned Goods are subject to a 20% Restocking Charge.

The delivery / shipping charges are not refundable.

Any returned unwanted items must return unopened seals in tact and undamaged.

FAULTY MERCHANDISE

We hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will promptly and courteously exchange it or refund you, in the same form as your original payment.

The address for any catalogue or online return is:

ATTN: SFX RETURNS
SpecialFX Australia
Warehouse 1 / 2-4
Irene Street, Preston
Victoria, Australia 3072

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.

The delivery / shipping charges are not refundable.

Return costs are not refundable unless the goods are faulty. 

All non-sale returns must be made within 30 days.

Sale returns are accepted within 14 days of purchase. 

 

CANCELLATION OR CHANGE

It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact us on (03 9416 8755) or email us and if cancellation or change remains possible, they will assist you.

 

 

CONTACT US

  • Address:1 / 2-4 Irene Street, Preston, Victoria 3072
    Strictly By Appointment Only - Local Pickup Available.
  • Phone: +61 (03) 0394168755
Operation Hours Monday - Friday:
10:00 - 18:00 AEST

Saturday - Sunday:
Closed


After Hours Support Call / SMS / WhatsApp
+61422098003

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